Privacy Policy — Mall on Moon

Last updated: [5th September 2026]

Mall on Moon ("we," "us," "our") respects your privacy and is committed to protecting your personal data. This policy explains what information we collect, why we collect it, how we use it, and the rights you have over it — in plain language, not legal jargon.

This policy applies to mallonmoon.com and any purchases, account activity, or communication with us through email, WhatsApp, or our website.

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1. What Personal Data We Collect

We only collect what we actually need to serve your order and improve your experience. Specifically:

We do not knowingly collect any personal data beyond what's listed above.

2. How We Use Your Information

We use your personal data only for the following purposes:

• Processing and delivering your orders
• Sending order confirmations, shipping updates, and delivery notifications (via email and/or WhatsApp)
• Handling returns, refunds, and replacement requests
• Responding to your questions and support requests
• Improving our website, products, and customer experience
• Sending you offers or promotional updates — only if you've opted in, and you can opt out at any time
• Meeting our legal and tax obligations

We do not sell your personal data to anyone, under any circumstances.

3. Who We Share Your Data With

We share your data only with the specific service providers necessary to run our business — never for unrelated purposes:

• Payment processing: Cashfree, to securely process your payment. We never see or store your full card/UPI details.
• Shipping & logistics: our courier/shipping partners, solely to deliver your order to you.
• Customer communication tools: platforms we use to send order updates via WhatsApp or email.
• Analytics & advertising: tools such as Google Analytics and Meta (Facebook/Instagram) Pixel, which help us understand website traffic and show relevant ads. These tools may set cookies — see Section 4.
• Legal requirements: if required by law, court order, or government authority.

We require every third party we work with to handle your data securely and only for the purpose we've shared it for.

4. Cookies & Tracking

Our website uses cookies and similar technologies for:

• Essential functions — keeping your cart working, remembering your session (always active, required for the site to function)
• Analytics — understanding how visitors use our site (e.g. Google Analytics)
• Advertising — showing you relevant ads and measuring ad performance (e.g. Meta Pixel)

Non-essential cookies (analytics and advertising) are only activated after you provide consent via our cookie banner. You can withdraw this consent at any time through your browser settings or the cookie preferences on our site, and withdrawing consent is just as easy as giving it.

5. Data Retention

We keep your personal data only as long as necessary for the purpose it was collected — typically for the duration of your relationship with us, plus any additional period required for accounting, tax, or legal purposes under Indian law. Once no longer needed, your data is securely deleted or anonymised.

6. Your Rights

Under India's Digital Personal Data Protection Act, 2023, you have the right to:

• Access the personal data we hold about you
• Correct or update inaccurate or incomplete data
• Withdraw consent for any processing based on consent (e.g. marketing messages), as easily as you gave it
• Request erasure of your data, where we're not otherwise required to retain it by law
• Raise a grievance if you believe your data has been misused (see Section 8)

To exercise any of these rights, contact us using the details in Section 8.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration. This includes secure payment processing through Cashfree and restricted access to customer data internally. No online system is 100% risk-free, but we take your data's security seriously.

8. Grievance Officer & Contact

If you have questions about this policy, want to exercise your rights, or have a complaint about how your data has been handled, contact us:

Grievance Officer: [insert name of the responsible person required under Indian law; typically the business owner or a designated staff member] Email: help@mallonmoon.com WhatsApp: +91 99976 20627 Address: Mall on Moon, Moradabad, Uttar Pradesh, India

We aim to acknowledge and resolve grievances promptly.

9. Children's Privacy

Mall on Moon's website and services are not directed at children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us and we will remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

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Thank you for trusting Mall on Moon with your information. If you have any questions about how we handle your data, we're here to help. 🌙