Returns Policy
• Our return policy lasts for 48 hours from the date of delivery.
• Return policy is applicable in case of damaged/defected items only.
• Item must be unused & to be packed in original packaging.
• Item will be inspected before processing the refund/exchange.
• It neccasry to have a unboxing video of the damage product.
• In case the customer is not satisfied with the product or has had a change of mind, then the customer is responsible to send the product back to us.
• To request a return/exchange, please email us at help@mallonmoon.com or raise a ticket with your order number, pictures of the item.
• We will arrange a reverse pick-up of the products within 3-4 working days.
• Upon receiving the returned products, prepaid orders will be refunded within 48 hours.
• For COD orders: Customers will be required to provide their bank details where they would like to receive the refund.
Shipping
• Shipping is free in all over india if you want express shipping then you have to pay extra amount.
• We have two shipping modes first standard shipping and second express shipping.
• We aim to dispatch all orders as soon as possible.
• Standard shipping orders are delivered by our courier partners within 6-8 working days.
• Express shipping orders are delivered by our courier partners within 3-5 working days.
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