Effective Date: June 15, 2026  |  Last Updated: June 15, 2026

At Mall on Moon (mallonmoon.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

By browsing or purchasing from our website, you agree to the terms of this Privacy Policy.

1. Who We Are

Mall on Moon is a D2C (direct-to-consumer) ecommerce brand selling premium metal home decor, Moroccan lanterns, candle holders, diyas, planters, and gift items across India. We are operated by Moon Shade Enterprises, based at Chakkar Ki Milak, Moradabad, Uttar Pradesh, India.

2. Information We Collect

We collect information when you:

• Place an order or create an account
• Contact us via email, phone, or our website
• Browse our website (via cookies and analytics tools)
• Subscribe to promotional communications

The types of data we may collect include:

• Personal Identifiers: Name, email address, phone number
• Shipping Information: Delivery address, city, state, PIN code
• Order Data: Products purchased, order history, payment status
• Device & Usage Data: IP address, browser type, pages visited, time on site (via cookies)
• Communication Data: Messages or queries you send us

3. How We Use Your Information

Your data is used strictly for the following purposes:

• Processing and fulfilling your orders
• Sending order confirmations, shipping updates, and invoices
• Providing customer support and resolving disputes
• Improving our website, products, and services
• Sending promotional offers or updates (only if you’ve opted in)
• Complying with legal and regulatory obligations

We do not sell, rent, or trade your personal information to any third party for their marketing purposes.

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart, preferences, and understand how visitors use our site.

We may use the following types of cookies:

• Essential Cookies: Required for the website to function (cart, login sessions)
• Analytics Cookies: Google Analytics to understand traffic and behavior
• Marketing Cookies: Meta Pixel for targeted advertising on Facebook/Instagram

You can disable cookies from your browser settings, though some features of the site may not work correctly.

5. Third-Party Services

We use trusted third-party services to operate our business. These may process your data only as needed to provide their services:

• Payment Gateways (e.g., Razorpay, UPI) – for secure payment processing
• Shipping Partners – for order delivery across India
• Google Analytics – for website traffic analysis
• Meta (Facebook/Instagram) – for advertising and remarketing
• WooCommerce / WordPress – our ecommerce platform

These third parties have their own privacy policies and are not controlled by us.

6. Data Storage & Security

Your data is stored securely on our website servers. We implement standard security measures including SSL encryption, secure payment processing, and restricted access to customer data. However, no online system is 100% foolproof, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including legal and accounting requirements. Order records may be retained for up to 7 years as required under Indian tax laws.

8. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Raise a complaint regarding misuse of your data

To exercise any of these rights, contact us using the details below.

9. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from minors. If you believe a child has submitted personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes your acceptance of the revised policy.