Return Policy

At Mall on Moon, customer satisfaction is our priority. We ensure every product reaches you in perfect condition, but we understand that damages can sometimes occur during transit. To address such concerns, we offer a clear and hassle-free return and refund policy.

Eligibility for Return and Refund

If your order arrives damaged or broken, you are eligible for:

1. Full Refund: Receive the full amount of your purchase.
2. Replacement: Get a new product delivered to you at no extra cost.

To process your request, you must provide proof in the form of an unboxing video clearly showing the damage or defect.

How to Initiate a Return or Refund

1. Raise a Ticket: Visit the “Return & Refund” section on our website and submit a return or refund request.
2. Send Email: You can either raise a ticket or email us on help@mallonmoon.com
3. Attach Proof: Upload the unboxing video as evidence of the damage.
4. Product Return: Return the damaged product to us.

Processing Timeline

• Once we receive the returned product, your refund or replacement will be initiated within 72 hours.
• Refunds will be processed to your original payment method, and replacements will be shipped promptly.

Important Notes

• The unboxing video is mandatory for all return and refund requests.
• Requests must be initiated within 48 hours of receiving the order.

We strive to provide you with a smooth and transparent return and refund experience. If you have any questions or need assistance, our customer support team is here to help.

Thank you for shopping with Mall on Moon!