Yes. Every piece is handcrafted by artisans in Moradabad — India's brass and metal handicraft hub. Because each item is made by hand, small variations in finish are normal and are part of what makes it a genuine handcrafted product, not a factory duplicate.

Most orders are dispatched within 2–4 business days and delivered within 5–9 business days depending on your location. During Diwali and festive season, please order early as demand is high and dispatch may take slightly longer.

Yes, COD is available on most pin codes across India. Prepaid orders get an additional discount at checkout, and they're processed faster since there's no delivery verification step.

We accept returns within 7 days of delivery for damaged, defective, or incorrect items. Since these are handcrafted pieces, minor natural variations in pattern or finish are not considered defects. Please share an unboxing video or photos within 48 hours of delivery for any damage claims.

Yes. We offer custom finishes, logo engraving, and private-label packaging for corporate gifting and bulk orders. Visit our Wholesale page or WhatsApp us directly with your requirement and quantity for a custom quote.

Wipe with a soft, dry cloth to maintain shine. Avoid water, harsh chemicals, or abrasive cleaners on brass and finished metal pieces, as they can affect the coating over time. Keep candle holders and diyas away from direct flame contact with the metal base where possible.

Currently we ship across India. For international and bulk export inquiries, please reach out via our Wholesale page — we work with global buyers through our manufacturing partner, Moon Shade Enterprises.

Once your order is dispatched, you'll receive a tracking link via email and WhatsApp. You can also check your order status anytime under "Track Your Order" in the footer, or in My Account.

We accept all major debit/credit cards, UPI, net banking, and Cash on Delivery. All online payments are processed through a secure, encrypted payment gateway.